What Healthcare Leaders Should Know About Contact Centers
By Nicole Limpert It’s important for healthcare leaders to know that their contact centers can help improve patient and employee satisfaction, reduce costs, and provide … Read more
telehealth articles
Provide Multi-Channel Access
Be Sure You Deliver the Options Today’s Consumers Expect By Peter Lyle DeHaan, Ph.D. For years we’ve talked about the need for healthcare call centers … Read more
Physical Safeguards Your Cybersecurity Needs to Protect Patient Data in Telehealth
By Ravi K. Raheja, MD The past year and a half has redefined the healthcare industry. Not only have hospitals and practices quickly adapted to … Read more
How Call Center Technology Helps Hospitals, Staff, and Patients
By Nicole Limpert Hospital call centers provide a critical service to both patients and healthcare organizations. In previous articles we’ve explored how call centers are … Read more
The Expanding World of Telehealth
By Ravi K. Raheja, MD The pandemic accelerated the use of telemedicine, and indications are that it’s here to stay. Patients and families have largely embraced … Read more
Send Your Call Center Back to School
Now Is an Ideal Time to Enhance the Skill Level of Your Telephone Staff By Peter Lyle DeHaan, Ph.D. We live in interesting times, to … Read more
Mental Health and Nurse Triage Calls During COVID-19
By Dr. Charu Raheja According to the Kaiser Family Foundation, 53 percent of American adults estimated that the COVID pandemic had a negative effect on … Read more
Remote Patient Monitoring and the Future of Remote Nurse Triage
By Ravi K. Raheja, MD Remote Patient Monitoring (RPM) is on track to be the future of healthcare, especially as the number of chronic care … Read more
The Future of Hospital Contact Centers
By Nicole Limpert Even though the Oxford English Dictionary first published and recognized the phrase “call center” in 1983, the origins of call centers date … Read more
Video-Based Doctor Visits, Revisited
By Mark Dwyer Three years ago, I wrote an article for the September 2017 issue of AnswerStat titled Video-Based Doctor Visits. At the time, I … Read more