Living and Working Stress-Free
By Jacqueline Sidman, PhD Everyone knows what stress feels like. Things seem out of control, your reactions don’t fit your situation, your expectations are unmet, … Read more
miscellaneous articles
An Interview with Industry Veteran Joseph Sameh
By Peter Lyle DeHaan, Ph.D. AnswerStat magazine (AS): Joe, you own and operate Mediconnect, a telephone answering service for the healthcare industry. How did you … Read more
Medical Call Center Glossary
This glossary was written, complied, and edited by Peter Lyle DeHaan, PhD. If you have a word you would like defined and see added, send … Read more
Fraud Alert Issued: Prohibited Telemarketing by Health Care Suppliers
By Kathryn L. Holloman and Corrine Parver, Esq On March 3, 2003, the Department of Health and Human Services’ Office of the Inspector General issued … Read more