miscellaneous articles

By Barry Banther Acting as a leader in a call center isn’t just something you do; it’s someone you become. But, that requires a personal … Read more

By Erick Lauber Call center work is hard, and Gloria wasn’t happy. It wasn’t that she hated her job or anything like that. Her co-workers … Read more

By Dr. Marty Martin Regardless of your employment situation, one thing is certain; at some point, your career will change. This is especially true right … Read more

By Dr. Farzanna Haffizulla It’s a crisp Monday morning. Your agenda is interwoven with meetings, projects, and the usual “catch-up” from the week past. You … Read more

By Danita Johnson Hughes, Ph.D. According to the great American inventor, Thomas Edison, “Time is really the only capital any human being has and the … Read more

By Tina Minnick “Capitation with gain-sharing,” “Improving outcomes and increasing value,” “Revisiting integrated delivery tactics among primary care physicians, specialists, and hospitals,” or “Bending the … Read more

By Patty Maynard Each year, RelayHealth recognizes those customers who best share the key principles and mission contained in the corporate vision, ICARE. Originally adopted … Read more

By LeAnn Thieman There were 100 little babies laying three and four to a cardboard box, strapped in the belly of a gutted cargo jet. … Read more

By LeAnn Thieman Terry stacks the breakfast dishes into the sink, hands the freshly packed lunchboxes to her son and daughter, bundles them into their … Read more