By Genevieve Carrenard In healthcare, medical call centers are pivotal in shaping patient experiences. With patients increasingly demanding more efficient, personalized, and secure interactions, medical … Read more
By Nicole Limpert There is a lot of coordination involved when getting a patient from point A to point B. That is why hospital systems … Read more
By Mark Dwyer One of the most significant challenges hospitals faced over the past two years was handling the heightened number of ED calls and … Read more
1Call, a division of Amtelco, now integrates with clinical communication and workflow solutions from Vocera Communications, Inc. Interoperability between 1Call and Vocera solutions, including smartphone … Read more
By Nicole Limpert Doctors in the United States first began using answering services in the 1920s so they would be made aware of patient emergencies. … Read more
By Donna Martin While healthcare has traditionally been more reactive in nature, consumerism is driving a shift toward a model that is more proactive and … Read more
How We Conclude This Year Will Prepare Us for What Happens Next Year By Peter Lyle DeHaan, Ph.D. This year continues to be a challenging … Read more
By Terri Hibbs, BSN, RN, CCCTM The healthcare system has a large population of elderly patients, many with multiple healthcare issues or chronic conditions. Taking … Read more
By Nicole Limpert According to a survey published by the American Hospital Association (AHA) in 2016, there are 3,231 community hospitals in the United States … Read more
By Greg Kefer Your phone starts ringing, you drop what you’re doing, look at the screen, and see a call from some odd number from … Read more