Contact Center Misconceptions About Social Media
By Donna Fluss Social media is a critical topic today, as few organizations appear to be handling it well. Specifically, contact center leaders see some … Read more
By Donna Fluss Social media is a critical topic today, as few organizations appear to be handling it well. Specifically, contact center leaders see some … Read more
By Liz Elting Imagine heading to the pharmacy to purchase medicine and not being able to ask an important question about drug interaction because the … Read more
By Kara Tarantino Healthcare providers and hospital call centers rely on the phone to connect people to their services, so it is important to consider … Read more
By John Tschohl No matter how good you are at what you do, what business you are in, or where it is located, you will … Read more
By Jeff Mason As the healthcare industry looks for new and innovative ways to engage with patients and customers, many often forget that frontline customer … Read more
By Martha Ciske Have you ever locked yourself out of an account with a misspelled password? Perhaps you have undergone the agonizing moments when you … Read more
By Chuck Inman How can the solutions recommended for this customer service fiasco be applied to the call center so that we can provide better … Read more
Tim Kleffman The delivery of excellent customer service is the hallmark of any good business, but in the healthcare industry, quality of customer service is … Read more
By Richard D. Stier Improving the patient experience at the first point of contact has always been the right thing to do. It is now … Read more
Where Hospitals and Clinics Drop the Ball on Patient Customer Service By Sherry Smith, RN, MSN, MBA In the United States, the focus on healthcare … Read more