Secure Text Messaging and Email Security for Healthcare
By Aaron Boatin Most healthcare providers send text messages and emails throughout their day. Unfortunately many choose unsecured methods of transmission. This is bad news … Read more
appointment scheduling articles
Video-Based Doctor Visits
By Mark Dwyer Video-based doctor visits (e-visits) have received renewed interest to address the shortages of primary care physicians nationwide, especially in rural areas. The … Read more
The Contact Center’s Role in Reducing Readmission
Traci Haynes MSN, RN, BA, CEN Reducing hospital readmissions has been a focus of the healthcare environment for many years. Steven Jencks MD, dubbed by … Read more
Streamlining Public Health Care Appointments with IP Contact Center Technology
By Kevin Simms In the October/November issue of AnswerStat, we took a broad look at the intersection of healthcare and contact center, using health coaching … Read more
Access Management: Appointment Scheduling and Beyond (Part 2)
By Sue Altman Now that the business case is made for appointment scheduling (see “Access Management: Appointment Scheduling and Beyond, Part 1”), your call center … Read more
Access Management: Appointment Scheduling and Beyond (Part 1)
By Sue Altman The case has been made for taking stock of your call center’s value to your organization, then evaluating, and acting on, ways … Read more
The Advantages of Automated Appointment Reminders
By Bob Young Today’s consumers have more choices than ever when it comes to selecting healthcare providers. And, as insurance coverage changes, deductibles, and out-of-pocket … Read more
Appointment Scheduling and Reminders
By Peter Lyle DeHaan, Ph.D. For as long as call centers have been answering calls for doctors, there have been requests to handle appointments, be … Read more
Physician Referral and Appointment Setting
By Sue Altman Even though the call center industry has been performing Physician Referral for nearly 20 years, the name of the service is misleading. … Read more