Secure Text Messaging and Email Security for Healthcare
By Aaron Boatin Most healthcare providers send text messages and emails throughout their day. Unfortunately many choose unsecured methods of transmission. This is bad news … Read more
By Aaron Boatin Most healthcare providers send text messages and emails throughout their day. Unfortunately many choose unsecured methods of transmission. This is bad news … Read more
By Mark Dwyer Video-based doctor visits (e-visits) have received renewed interest to address the shortages of primary care physicians nationwide, especially in rural areas. The … Read more
Traci Haynes MSN, RN, BA, CEN Reducing hospital readmissions has been a focus of the healthcare environment for many years. Steven Jencks MD, dubbed by … Read more
By Kevin Simms In the October/November issue of AnswerStat, we took a broad look at the intersection of healthcare and contact center, using health coaching … Read more
By Sue Altman Now that the business case is made for appointment scheduling (see “Access Management: Appointment Scheduling and Beyond, Part 1”), your call center … Read more
By Sue Altman The case has been made for taking stock of your call center’s value to your organization, then evaluating, and acting on, ways … Read more
By Bob Young Today’s consumers have more choices than ever when it comes to selecting healthcare providers. And, as insurance coverage changes, deductibles, and out-of-pocket … Read more
By Peter Lyle DeHaan, Ph.D. For as long as call centers have been answering calls for doctors, there have been requests to handle appointments, be … Read more
By Sue Altman Even though the call center industry has been performing Physician Referral for nearly 20 years, the name of the service is misleading. … Read more