The February/March 2017 Issue of AnswerStat
Read the February/March issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Selecting a Nurse Triage Consultant, by Gina Tabone, MSNHealthcare reform … Read more
Read the February/March issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Selecting a Nurse Triage Consultant, by Gina Tabone, MSNHealthcare reform … Read more
Read the June/July issue of the new AnswerStat, the information hub for healthcare contact centers. Feature Content: When Human Errors Cost Contact Centers More Work, … Read more
Read the Feb/Mar 2016 Issue of AnswerStat, the information hub for healthcare contact center news and resources: Feature Content: Welcome to the New AnswerStat, by … Read more
Status Go! launches a nurse triage application (app) for Salesforce.com. This follows an announcement of a five year partnership agreement with Health Navigator, Inc., to … Read more
By Tina Minnick “Capitation with gain-sharing,” “Improving outcomes and increasing value,” “Revisiting integrated delivery tactics among primary care physicians, specialists, and hospitals,” or “Bending the … Read more
By Paul Spiegelman For many hospitals with internal call centers, the question of outsourcing the operation to an outside company is often a difficult and … Read more
By Terri Hibbs, BSN, RN, CCCTM The healthcare system has a large population of elderly patients, many with multiple healthcare issues or chronic conditions. Taking … Read more
By Richard D. Stier, MBA Patient experience failure, the incentivized reduction of avoidable readmissions, increasing rates of physician burnout, and the escalating priority of revenue … Read more
By Katie Owens, MHA, and Richard D. Stier MBA A large, backlight sign at the entrance to a leading healthcare contact center boldly proclaims: … Read more
By Richard D. Stier The call center can be a health system’s first and most valuable point of contact for building trust and retaining patients … Read more