How to Handle a Foreign Accent
By Nancy Friedman, The Telephone Doctor It’s more and more common to talk with people whose native language isn’t our own. How many times have … Read more
By Nancy Friedman, The Telephone Doctor It’s more and more common to talk with people whose native language isn’t our own. How many times have … Read more
By Peter Lyle DeHaan, Ph.D. What is your self-service strategy? Is it in-place and fully functional? Perhaps it’s moving forward, slowly but surely. Conversely, you … Read more
By Ken Bleakley After-hours telephone services for physicians must be able to address both administrative questions and clinical concerns from patients. Both physician and patient … Read more
Articles in the February/March 2007 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Kate Zabriskie How many times has one of the following happened to you? You call someone and get his voicemail telling you that he … Read more
By Mike Wilson, J.D. Music so permeates our culture that we take for granted the right to play it. However, performing rights organizations like ASCAP, … Read more
By Peter Lyle DeHaan, Ph.D. With the United States’ fall elections behind us, I am now recovering from the inundation of all messages political. From … Read more
Articles in the December 2006/January 2007 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically … Read more
By Rosanne D’Ausilio, Ph.D. Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices and switching to competitors was … Read more
By D. Blake Cahill How many times a day does a call center hear customers bemoan failed attempts at problem-solving using Web-based self-service? Anecdotal information … Read more