AnswerStat: Dec 2010/Jan 2011 Issue

The December 2010/January 2011 issue of AnswerStat magazine:

Vendor Spotlight: Contact Center Solutions from HealthLine Systems, Inc
Peter Lyle DeHaan’s Vital Signs: The Art of Follow-up
Medical Call Center Buyers Guide
Patient Heal Thyself
What Are Your Call Metrics Really Telling You?
Case Study: Nemours Children’s Health System
Realizing the Full Benefits of Unified Communications
IVR Optimization: A Small Investment for a Great Return

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.