June 2021 Issue of AnswerStat
Read the June issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Mental Health and Nurse Triage Calls During COVID-19, by Dr. … Read more
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Article Library at PeterLyleDeHaan.com
Access 200 Healthcare Call Center Articles Now in One Place By Peter Lyle DeHaan, Ph.D. For the past twenty years I’ve covered various aspects of … Read more
Mental Health and Nurse Triage Calls During COVID-19
By Dr. Charu Raheja According to the Kaiser Family Foundation, 53 percent of American adults estimated that the COVID pandemic had a negative effect on … Read more
How Telehealth Employers Can Ensure Effective Communication with Remote Staff
Presented by 1Call Traditionally, remote work for healthcare positions was limited to medical billing, coding, and transcription. But in 2020, workers in all industries, including … Read more
April 2021 Issue of AnswerStat
Read the April issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: The Future of Hospital Contact Centers, by Nicole LimpertSuccessful hospital … Read more
Vendor Spotlight on TriageLogic
New Age in Healthcare: Telephone Nurse Triage and Remote Patient Monitoring In 2007, Ravi Raheja, MD and Charu Raheja, Ph.D. founded TriageLogic with the purpose … Read more
Who Signs Your Paycheck?
Knowing Who You Work for Helps You Do a Better Job By Peter Lyle DeHaan, Ph.D. Do you know who signs your paycheck? Whose signature … Read more
Remote Patient Monitoring and the Future of Remote Nurse Triage
By Ravi K. Raheja, MD Remote Patient Monitoring (RPM) is on track to be the future of healthcare, especially as the number of chronic care … Read more
1Call Announces that Amtelco Wins Top Workplaces 2021 Award
1Call, a division of Amtelco, announced that Amtelco received a Top Workplaces 2021 honor by Wisconsin State Journal Top Workplaces. The list is based solely … Read more
The Future of Hospital Contact Centers
By Nicole Limpert Even though the Oxford English Dictionary first published and recognized the phrase “call center” in 1983, the origins of call centers date … Read more