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Be Sure You Deliver the Options Today’s Consumers Expect By Peter Lyle DeHaan, Ph.D. For years we’ve talked about the need for healthcare call centers … Read more
Be Sure You Deliver the Options Today’s Consumers Expect By Peter Lyle DeHaan, Ph.D. For years we’ve talked about the need for healthcare call centers … Read more
1Call, a division of Amtelco and a leader in developing software solutions and applications for the healthcare communications and call center marketplace, announced the release … Read more
By Ravi K. Raheja, MD During trying times it isn’t surprising for telehealth triage nurses to see an increase in difficult calls. When we say … Read more
Read the December issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: How to Safely Redirect Patients Away from the Emergency Department, … Read more
With Increased Competition and More Patient Options, Providing Excellent Customer Service Is More Important Than Ever By Peter Lyle DeHaan, Ph.D. I’ve covered various aspects … Read more
By Nicole Limpert There is a lot of coordination involved when getting a patient from point A to point B. That is why hospital systems … Read more
By Mark Dwyer One of the most significant challenges hospitals faced over the past two years was handling the heightened number of ED calls and … Read more
By Ravi K. Raheja, MD Healthcare organizations benefit greatly when their nurse triage and telehealth services use triage protocol software. This has been shown to … Read more
Read the October issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: How Call Center Technology Helps Hospitals, Staff, and Patients by … Read more
In The Middle of Struggles, Turmoil, and Difficulties, Pause to Celebrate the Positive By Peter Lyle DeHaan, Ph.D. The United States and a few other … Read more