Three Tactics for Transforming a Call Center into a Care Center
By Gina Tabone Healthcare strategists must lead the campaign to transform call center agents into caregivers and move from a call center mentality to a … Read more
By Gina Tabone Healthcare strategists must lead the campaign to transform call center agents into caregivers and move from a call center mentality to a … Read more
Read the June issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Shift from Transactions to Amazing First Experiences, by Richard D. … Read more
By Mark Nathan In the last decade or so we’ve seen dramatic improvements in customer service call center performance across a wide swath of industries. … Read more
Working together to provide the very best communication product solutions, backed by the best support available Since 1976, Amtelco has provided innovative communication solutions to … Read more
Richard D. Stier, MBA The consumer has spoken. Patient experience is now healthcare’s core differentiator. In a recent study of 2,000 participants across five countries … Read more
For Optimum Results Schedule Agents to Meet Projected Call Traffic By Peter Lyle DeHaan, PhD Call centers rely on people—that is, agents—to meet the needs … Read more
1Call announced that the miSecureMessages Android app version 4.1.1.49 was released to the Google Play store on Tuesday, May 15, 2018. Adding contacts to messages … Read more
By Dr. Ravi Raheja Physicians today are experiencing more demands on already busy schedules, and it’s taking a toll on their personal health and professional … Read more
By Charu Raheja, Ph.D. Telemedicine has been a medical buzzword for several years, and the variety and depth of services provided have grown dramatically during … Read more
1Call announced that healthcare customers who manage on-call and physician scheduling with the 1Call and QGenda scheduling platforms, can now deliver calls and messages to … Read more