Coping With Budget Cuts During Tough Times
By Joanne M. Cawley In today’s economy, everyone is pinching pennies and watching costs. From large corporate CEOs to small business owners, regardless of the … Read more
By Joanne M. Cawley In today’s economy, everyone is pinching pennies and watching costs. From large corporate CEOs to small business owners, regardless of the … Read more
By Shane Burleson Many hospital-based call centers struggle to implement the latest and greatest technologies in the call center, simply because of their organizational culture. … Read more
SwedishAmerican Health System (Rockford, IL) serves 12 counties in northern Illinois and southern Wisconsin through a 400-bed regional acute care facility and a network of … Read more
Articles in the Summer 2004 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Sara Courson, BSN Telephone triage is only a small part of the telehealth movement that is sweeping across the globe. Telehealth refers to providing … Read more
Even the casual observer can’t help notice the big changes in Telescan in the past two years. Nearly all these changes will improve medical call … Read more
Saint Barnabas Management Services (SBMS) has operated an Employee Assistance Program (EAP) for 18 years. To be awarded both regional and national contracts, they needed … Read more
By Sue Altman A first tier website initiative for many healthcare organizations is to establish a means to promote their affiliated physicians. Most deploy a … Read more
By Peter Dehnel, MD Imagine the following four scenarios: You are a physician in outstate Minnesota. It’s 2 PM on a Sunday afternoon and a … Read more
By Paul Spiegelman Teresa and her family have just moved to a new city. It’s 7:00 a.m., Tuesday, and Teresa’s little girl is running a … Read more