Bridging the Employee Gap
By Dennis Buchanan Do you ever feel that keeping your call center fully staffed is an elusive goal? Just when that last vacant position has … Read more
By Dennis Buchanan Do you ever feel that keeping your call center fully staffed is an elusive goal? Just when that last vacant position has … Read more
Articles in the June/July 2006 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Jeff Fried Voice over IP (VoIP) is here to stay. A recent Empirix survey indicated that 98 percent of enterprises surveyed have already deployed … Read more
By Mary Jo Gorman, M.D. Hospital care doesn’t need to end upon discharge. Nor should it. That is why there is a growing recognition that … Read more
By Peter Lyle DeHaan, Ph.D. I first heard about the Net over 25 years ago from one of my college buddies. He landed a job … Read more
By Patti Wood, M.A. We’ve all had this experience. You call a business, a harried voice asks you to hold, and before you have a … Read more
By Dr. Jon Anton Ask people to cite a successful application for speech recognition and the name Amtrak invariably comes up. The implementation of “Julie,” … Read more
By Brian Tracy Once you know how to empower, motivate, and inspire people, they will want to work with you to help you achieve your … Read more
Articles in the April/May 2006 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
International Interest in AnswerStat Results in Worldwide Distribution Mattawan, Michigan – AnswerStat magazine was originally distributed only in the USA. However, from it’s inception there … Read more