Do Your Call Center Employees Believe They Receive Adequate Recognition?
By Mike Hill If you are like most companies, you have a mix of employees working full-time from the office and others working full-time from … Read more
By Mike Hill If you are like most companies, you have a mix of employees working full-time from the office and others working full-time from … Read more
Using Technology to Support a Strong Patient Access and Retention Strategy By Mark Dwyer Today, interoperability and integration are standard must-haves for successful healthcare contact … Read more
1Call, a division of Amtelco, announced that Amtelco has been awarded a Top Workplaces 2023 honor by the Wisconsin State Journal Top Workplaces. The list … Read more
By Nicole Limpert One of the United States’ oldest pediatric hospitals, recently recognized by the News and World Report, and named one of Healthcare’s “Most … Read more
Read the March 2023 issue of Medical Call Center News. Medical Call Center News is an e-newsletter published by Peter Lyle DeHaan in conjunction with AnswerStat magazine. Please tell your coworkers … Read more
Pursue Agent Cross Training to Produce Better Outcomes and Improve Efficacy By Peter Lyle DeHaan, Ph.D. In my article “Integrate Your Call Center” I discussed … Read more
LVM Systems Releases LVM One v1.5 LVM Systems announces the release of version 1.5 of its flagship LVM One healthcare contact center solution. For the … Read more
Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience By Nicole Limpert State University of New York (SUNY) Upstate Medical … Read more
Read the January 2023 issue of Medical Call Center News. Medical Call Center News is an e-newsletter published by Peter Lyle DeHaan in conjunction with AnswerStat magazine. Please tell your coworkers … Read more
How Telehealth Nurses Can Use Triage Protocols to Address All Three By Ravi K. Raheja, MD Since COVID-19 restrictions have been eased, this fall is … Read more