Offshore Outsourcing for Medical-Related Call Centers
By John Chess Resistance to offshore outsourcing medical-related call centers is waning. One reason is the success other companies that handle sensitive information, such as … Read more
By John Chess Resistance to offshore outsourcing medical-related call centers is waning. One reason is the success other companies that handle sensitive information, such as … Read more
By Dr. Jon Anton and Cory Gideon Gunderson This year alone, American consumers will make more than 13 billion contacts with the companies from which … Read more
By Paul Spiegelman For many hospitals with internal call centers, the question of outsourcing the operation to an outside company is often a difficult and … Read more
By Robert J. Camastro There is no question that outsourcing of call center operations is a growing trend in North America as companies try to … Read more
By Greg Levin More call centers are turning to outsourcers to “fill in the gaps” by taking on smaller projects. It used to be that … Read more
By Paul Spiegelman Today’s consumers have higher than ever expectations concerning customer service. They shop for products more judiciously than ever and they turn to … Read more