Quality Contact Solutions named Top 10 Healthcare BPO for 2022
Quality Contact Solutions (QCS) shared that they have been recognized among the Top 10 Healthcare BPO Companies 2022 by Healthcare Business Review. “We are excited … Read more
outsourcing articles
From Efficiency to Experience: Three Major Benefits of a Medical Call Center Partnership
A medical call center partnership contributes to organizational efficiency By Karen Brown Organizational efficiency is defined as the ability to implement plans using the smallest possible … Read more
A Day in the Life of an Offshore Medical Coder
By Dr. Liza Alcances, MD The life of medical coders is completely different from the life of clinicians. Weekends are usually free, the shifts are … Read more
Three Areas to Explore When Outsourcing Clinical Call Services
By Karen Brown The Affordable Care Act’s focus on 24/7 patient access to care has created a need for established non-clinical call centers to consider … Read more
It’s Your Call: Outsource Calls for Leaner, More Effective Healthcare Delivery
By Steve Whitehurst As I look out my window and watch one season steadily give way to the next, I’m reminded that healthcare is undergoing … Read more
Healthcare and Outsourcing
By Sandip Sen Healthcare is not a field that can afford to broach any compromises on quality of customer care. As a healthcare provider, you … Read more
Build Versus Buy: Considerations for Call Center Outsourcing
By Paul Spiegelman Most of today’s forward-thinking hospitals already have some type of marketing call center in place. Whether it’s one or two people staffing … Read more
Critical Questions to Ask Before You Outsource
By Richard D. Stier, MBA This article addresses the fundamental question, “How can you know if you should outsource your healthcare contact center?” It identifies … Read more
To Outsource or Not to Outsource
By William McKinney, Theresa Enebo, and Michael Ringman Outsourcing and offshoring are two words that have become staples in household conversations across the United States … Read more
Outsource Case Study: Blue Shield of California
By Pam Greenberg With 3.2 million members, Blue Shield of California (BSC) is one of the largest nonprofit entities in the country and one of … Read more