Managing Online Health Information
By Joanne Cawley During the last decade, the Internet has dramatically changed our lives. Information, services, products, and communication are now just a mouse-click away. … Read more
technology articles
Who Dialed 911?
By Robert M. Charland Providing a safe and secure environment for employees and visitors at your facility is one of an organization’s primary obligations and … Read more
Voice Logging Overview
By Peter Lyle DeHaan, Ph.D. Voice logging is an important and valuable call center technology, considered by many to be an indispensable support tool. Voice … Read more
Legal Considerations of Voice Logging
Compiled by Peter Lyle DeHaan, Ph.D. Legal issues regarding the recording of phone calls must be considered before embarking on voice logging. This varies on … Read more