Stimulus 101: The $19 Billion Healthcare IT Giveaway
By Leigh Burchell When President Barack Obama signed the American Recovery & Reinvestment Act on Feb. 17, he did much more than stimulate the lagging … Read more
By Leigh Burchell When President Barack Obama signed the American Recovery & Reinvestment Act on Feb. 17, he did much more than stimulate the lagging … Read more
By Donna Fluss This market is being driven by strong demand for self-service applications, strong speech recognition capabilities, a steady flow of innovation, the growth … Read more
Harvard Health Publications, a publishing division of Harvard Medical School, announces the launch of its redesigned and enhanced website to serve the needs of health-conscious … Read more
The Annals of Pharmacotherapy, December 2008 issue, reported on an analysis of Wikipedia’s viability as a source of drug information, since it is an increasingly … Read more
By Kevin Mitchell As communications evolves in service provider and enterprise networks, VoIP and IP interactive communications (IC) adoption are on the rise in contact … Read more
By David Weiss With the ongoing migration of voice communications toward server-based facilities and IP networks, today’s call centers are susceptible to all of the … Read more
By Chris Heim A surgical team is making final preparations for a long-awaited kidney transplant. In the meantime, EMTs have been dispatched to the scene … Read more
By Harprit Singh We rarely think twice about picking up the phone and hearing a dial tone on the other end. Yet behind this simple … Read more
By Jim Becker Not every disaster is as horrific as Hurricane Katrina, but call centers can also be affected by lightning, fire, water damage, telephone … Read more
By Peter Lyle DeHaan, Ph.D. Once thought of as a call center luxury, call recordings (also known as voice loggers) were used exclusively to document … Read more