Why is Your Contact Center Essential to Your Organization?
By Richard Stier You are your health network’s senior leader for access with direct responsibility for the contact center. This morning your CEO asked you … Read more
finance articles
Resurrection Health Care Tracks Revenue and Demonstrates Contact Center Value
By Patty Maynard As hospital contact centers are tasked with being more accountable to their healthcare systems, measuring return on investment (ROI) becomes a necessity. … Read more
The Recession’s Impact on Contact Center Technology Investments
By Donna Fluss Three years ago, DMG Consulting predicted that the U.S. economy would enter a recession in 2009. While we did not anticipate the … Read more
Medical Call Centers: Building Versus Outsourcing
By Ken Bleakley Medical professionals and others who identify a need for health information services in their communities may be in an ideal position to … Read more
Charging for Telephone Care – An Initiative Whose Time Has Come!
By Peter Dehnel, MD Imagine having a drive-up window at your clinic where patients can simply come at any time of the day or night, … Read more
Untangling Wireless Expenses
By Al Subbloie In the United States there are more than 175 million cell phone subscribers, over a third of whom are business users. Though … Read more
Improving the Financial Impact of Your Call Center
By Rebekah Temple and Giustina Parisi As medical call centers become contact centers, organizations can capitalize on the mutually beneficial relationship by transforming relationships with … Read more
Healthcare Call Centers Make Sense
By Mark Dwyer Long hidden in back offices or basements, the healthcare call center is recognized today as an integral component of an organization’s success. … Read more
Meeting with Your CFO
By Joanne Cawley Call centers are a familiar part of many U.S. hospitals. Some have been delivering community based services for decades, while others are … Read more
Coping With Budget Cuts During Tough Times
By Joanne M. Cawley In today’s economy, everyone is pinching pennies and watching costs. From large corporate CEOs to small business owners, regardless of the … Read more