Case Study: Speech Recognition Application
By Steve Green Lahey Clinic Medical Center in Burlington, MA, encompasses an ambulatory care center serving more than 3,000 patients each day and a 259-bed … Read more
By Steve Green Lahey Clinic Medical Center in Burlington, MA, encompasses an ambulatory care center serving more than 3,000 patients each day and a 259-bed … Read more
By Pam Greenberg With 3.2 million members, Blue Shield of California (BSC) is one of the largest nonprofit entities in the country and one of … Read more
Based in Hackensack, NJ, National Imaging Associates (NIA) provides radiology benefits management services in the U.S. With a data repository of more than 15 million … Read more
By Ted Pincus Nobody’s there anymore – simply no one to talk to. There is a decline in American civility and it’s negatively affecting business. … Read more
Nashville-based American Healthways, Inc. is the nation’s leading and largest provider of specialized, comprehensive disease management, care enhancement, and high-risk health management services with over … Read more
By Gary Dupont Background The MASCO Services Inc. (MSI) contact center is the hub for many medical institutions in the greater Boston area. It triages … Read more
By Shane Burleson Many hospital-based call centers struggle to implement the latest and greatest technologies in the call center, simply because of their organizational culture. … Read more
SwedishAmerican Health System (Rockford, IL) serves 12 counties in northern Illinois and southern Wisconsin through a 400-bed regional acute care facility and a network of … Read more
Saint Barnabas Management Services (SBMS) has operated an Employee Assistance Program (EAP) for 18 years. To be awarded both regional and national contracts, they needed … Read more
By Jane Doucet In 1996 six hospitals in Halifax, Nova Scotia, merged to become the Queen Elizabeth II Health Sciences Centre. The largest adult academic … Read more