LVM Releases PhoneLink


LVM Systems released PhoneLink, a third-generation product for automating communication to and from consumers, patients, or plan members.  It integrates touch-tone phone technology with a robust software database to manage two-way communications, such as:

  • surveys (anonymous or identified): satisfaction, follow-up, health monitoring
  • appointment reminders: for appointments, classes, and upcoming events
  • action/behavior reminders: such as medication compliance, new behavior prompts
  • health education fulfillment: including (inbound) consumer-initiated access of health information topics and (outbound) push-to-patient instructions and health topics.

LVM Systems’ new product is:

  • fully hosted: avoiding the hassles of capital requests and installation
  • expandable: the basic 4-port system can flex to 16-line usage to accommodate peaks in volume through server-sharing.
  • vendor neutral: each PhoneLink system is powered by a complementary license of LVM’s SQL software.  Your primary call center software can be any product, or none at all.  PhoneLink works from the data supplied by your organization.
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PhoneLink is leased at $4,900 per year, plus $0.20 per minute for utilization.