Health Navigator’s Solutions Support Telemedicine

Health Navigator, Inc., a telemedicine support organization, announced the availability of natural language processing with coded chiefcomplaints. This patent-pending solution allows a telehealth provider to transform patients’ presenting problems into one or more codified chief complaint with associated clinical priorities and ICD-9/ICD-10 codes. Differential diagnoses are presented to the health care provider for review and further discussion with the patient. The product is designed to front-end answering service, telemedicine, or call center operations to improve consistency and accuracy of documentation.

Dr. David Thompson, Health Navigator, Inc., CEO and product architect stated, “After several years of development and testing, I am very excited to bring this product to market allowing telehealth and other digital health companies to convert a narrative presenting complaint into data, that is, coded chief complaints. Not only will the Natural Language Processing engine improve consistent documentation and provide clinical decision support, the data can be used to front-end operational processes and initiate clinical pathways. In the age of big data this previously untapped data source can be used for reporting, quality improvement, and syndromic surveillance.”

For more information, contact Health Navigator, Inc. at 602-549-2583 or