1Call Introduces Scripting Professional Services Team Member

1Call welcomes Carolyn Sonnefeld as a Script Pro team member. Carolyn currently works as a telecommunications analyst at Mercy Medical Center in Canton, Ohio. In this position Carolyn finds innovative ways to use the 1Call Intelligent Series (IS) platform to meet her organization’s call handling needs. Using her script building expertise, while also incorporating best practices for healthcare facilities, Carolyn is now available to consult with 1Call healthcare partners.

Carolyn has experience writing HIPAA-compliant scripts for physician answering service, code calls, surveys, web scripts, on-call, prescription refills, and help desk. Having worked as an operator, Carolyn focuses on creating scripts that are easy to use, while also ensuring her organization and physicians receive all of the needed information on every call. In addition, Carolyn trains on IS Web and IS on-call solutions.

“I started with Mercy Medical Center as an operator in 2003,” says Carolyn. “In 2004, as Amtelco continued to grow the Intelligent Series, so did the capabilities of our services. Introducing IS to our facility has greatly reduced errors and decreased training time. We have far exceeded being just telephone operators; we are a comprehensive call center.”