Amtelco Simplifies Software Installation & Maintenance for Remote Operators

1Call Web Agent v5.5 solution rated Avaya Compliant

1Call, a division of Amtelco and a leader in developing software solutions and applications designed for the healthcare communications and call center marketplace, announced its 1Call Web Agent v5.5 solution is compliant with key Avaya OneCloud™ solutions, helping customers easily connect remote operators and minimize maintenance.

1Call Web Agent is a web browser-based telephone agent interface that offers simplified installation and maintenance, especially helpful for remote operators.

1Call Web Agent is compatible with most modern web browsers and enables agents to process multi-channel calls via desktop computers, laptops, tablets, and smartphones. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Session Manager 8.1 and Avaya Aura Communication Manager 8.1 via SIP Trunk.

“1Call Web Agent provides intelligent attendant console services, integrated call and screen recording, personnel directories populated from an organization’s HR data sources, patient directories populated from Health Level 7 (HL7), admit discharge transfer (ADT) updates, operator scripting, on-call scheduling, and advanced automated messaging and dispatching with our MergeComm integration engine,” said Tom Curtin, CEO of Amtelco and 1Call.

“Technology partners like Amtelco are helping Avaya customers increase their efficiency, productivity, and strengthen their competitiveness,” said Karen Hardy, Global Vice president, Product Management, Avaya. Amtelco is a Technology Partner in the Avaya DevConnect program, part of the Avaya Experience Builders™ network.

This unique global collaborative is exceptionally positioned to deliver the next-gen customer and employee experiences businesses need through the Avaya OneCloud AI-Powered Experience platform. Partners in the DevConnect program develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Amtelco can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility.

This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure, helping speed deployment of new applications and reduce both network complexity and implementation costs.

Amtelco’s 1Call Division is the leader in developing software solutions designed for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions designed to streamline enterprise-wide communications, save an organization’s limited resources, and promote efficiency, helping bring wellness to their members and their bottom line.