AnswerStat: Oct/Nov 2014 Issue

The October/November 2014 Issue of AnswerStat Magazine, covering healthcare call centers:

You may access it with our digital magazine viewer or read the articles from our website:

Telephone Triage: Managing Difficult Calls
Vital Signs: Using Email to Reach Out the Right Way
Outsource Call Center Listing: Directory of Call Centers Offering Telephone Triage Service
What Makes an Excellent Tele-Triage Nurse?
My Story: The Importance of Nurse Triage for an Objective Medical Opinion
Securing Sensitive Contact Center Information in the Cloud
Are You a Reluctant Leader?
When Employees Disappoint: How Effective Leaders Respond
Is Mobile Enough? How to Create New Opportunities for Customer Engagement

Please thank our sponsor Triage Logic who makes this paperless distribution of AnswerStat magazine possible.

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.