AnswerStat: Oct/Nov 2012 Issue

The October/November 2012 issue of AnswerStat magazine:

You may access it with our digital magazine viewer or read the articles from our website:

Using Nurse Triage to Improve Care and Decrease Costs: Options Available for ACOs and Medical Organizations
Peter Lyle DeHaan’s Vital Signs: What Is Your Phone Perspective?
Vendor Spotlight on 1Call: Helping Healthcare Organizations Effectively Manage Day-to-Day and Crisis Communications
Challenges Mount in Healthcare Contact Centers: Managers Look to Technology to Connect with Patients and Improve Customer Satisfaction
Health Insurance Call Volume Increasing: Best Practices to Achieve Success
Do More with Less: 15 Opportunities, Two Mistakes, and One Performance Ceiling
Why Your Nurse Triage Needs to Be Integrated With Your Clients’ Systems
Medical Answering Services

Please thank our sponsor Ambs Call Center who makes this paperless distribution of AnswerStat magazine possible.

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.