The Oct/Nov 2007 Issue of AnswerStat Magazine

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Articles in the October/November 2007 issue of AnswerStat Magazine

• Quality Customer Service in the Healthcare Industry is Critical
• Peter Lyle DeHaan’s Vital Signs: Don’t Count Your Chickens before They Hatch
• Medical Call Center Glossary
• Customer Service in the Web 2.0 World
• Email Protocol for the Call Center

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

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