AnswerStat: Feb/Mar 2005 Issue

Articles in the February/March 2005 issue of AnswerStat Magazine

Call Center Outsources to Achieve Strategic Vision
Peter Lyle DeHaan’s Vital Signs: Predicting the Future
Casae Study: American Healthways
Class and Event Registration Software and Service
Customer Care in Your Call Center
Do Your Callers Help Drive Service?
Emerging Trends in the Teleservices Industry
Meeting with Your CFO
NeedMyDoctor Finds Rx For Lack Of Response
To Outsource or Not to Outsource
Who Dialed 911?

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.