The December 2009/January 2010 issue of AnswerStat magazine:
- AnswerStat Buyers Guide
- Peter Lyle DeHaan’s Vital Signs: Would You Buy Shoes from This Man?
- Advocate Medical Group Improves Customer Service Through Call Recording and Monitoring
- Vendor Spotlight on 1Call, a Division of Amtelco
- An Old Dog Can Teach You New Tricks
- Presbyterian Health Transforms the Customer Experience in Healthcare
- Case Study: Call Center Case Study: excelleRx
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