AnswerStat: Dec 2009/Jan 2010 Issue

The December 2009/January 2010 issue of AnswerStat magazine:

AnswerStat Buyers Guide
Peter Lyle DeHaan’s Vital Signs: Would You Buy Shoes from This Man?
Advocate Medical Group Improves Customer Service Through Call Recording and Monitoring
Vendor Spotlight on 1Call, a Division of Amtelco
An Old Dog Can Teach You New Tricks
Presbyterian Health Transforms the Customer Experience in Healthcare
Case Study: Call Center Case Study: excelleRx

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.