The August/September 2009 issue of AnswerStat magazine:
- The Advantages of Automated Appointment Reminders
- Peter Lyle DeHaan’s Vital Signs: Answer Your Email
- Access Management: Appointment Scheduling and Beyond
- Lean Six Sigma in Health Call Centers
- Case Study: Regina Qu’Appelle Health Region
- Seniors Helping Seniors Is Proving to Be Effective
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