AnswerStat: Aug/Sep 2007 Issue

Articles in the August/September 2007 issue of AnswerStat Magazine

Call Recording in Your Call Center
Peter Lyle DeHaan’s Vital Signs: Who Signs Your Paycheck?
Charging for Telephone Care: An Initiative Whose Time Has Come!
Vendor Spotlight on 1Call, a Division of Amtelco
Case Study: Performance Evaluation in a Virtual Agent Environment
Disaster Recovery for the Call Center

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.