The Aug/Sep 2006 Issue of AnswerStat Magazine

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Articles in the August/September 2006 issue of AnswerStat Magazine

• Build Versus Buy: Considerations for Call Center Outsourcing
• Peter Lyle DeHaan’s Vital Signs: The Pursuit of Perfection
• How to Keep Quality People in Your Call Center
• Creating a Frontline That Improves the Bottom Line
• Developing an E-Security Policy

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

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