The April/May 2012 issue of AnswerStat magazine:
You may access it with our digital magazine viewer or read the articles from our website:
- Reinvent Your Call Center’s Role: Five Solutions to Activate Now
- Peter Lyle DeHaan’s Vital Signs: The Proper Care and Feeding of Home-Based Agents
- What’s Missing from DLP
- Securing Protected Health Information
- Simulating Traffic Helps Hospital Address Contact Center Traffic
- Conquering a Sick Day
- Marie Curie Cancer Care Transformed its Nursing Referral Center
Please thank our sponsor Ambs Call Center who makes this paperless distribution of AnswerStat magazine possible.
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.
Contact us for more information.