AnswerStat: Oct/Nov 2011 Issue

The October/November 2011 issue of AnswerStat magazine:

You may access it with our digital magazine viewer or read the articles from our website:

Lead Your Organization Through Major Change
Peter Lyle DeHaan’s Vital Signs: Two Calls, Different Outcomes
Vendor Spotlight: 1Call, a Division of Amtelco
You Can’t Always Get What You Want…or…Can You?
Critical Questions Surround New Critical Messaging Options
The At-Home Agent: Drive to Security, Arrive at Flexibility

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.