AnswerStat: Feb/Mar 2011 Issue

The February/March 2011 issue of AnswerStat magazine:

You may access it with our digital magazine viewer or read the articles from our website:

A Return to Civility
Peter Lyle DeHaan’s Vital Signs: High Unemployment Results in a “Buyer’s Market”
Making Sense of “Slanguage” in Text Analytics
Vendor Spotlight on Startel Corporation: Technology and Solutions Provider for Healthcare Contact Centers
Healthcare and Outsourcing
Case Study: Hospital Uses Speech Recognition and Call Center Automation to Cuts Cost and Improve Service

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.