AnswerStat: Aug/Sep 2011 Issue

The August/September 2011 issue of AnswerStat magazine:

You may access it with our digital magazine viewer or read the articles from our website:

Healthcare Paging: It’s a Perception, Not a Device
Peter Lyle DeHaan’s Vital Signs: Call Center Collaboration
Guest Column: Opportunities Abound for Healthcare Call Centers
Vendor Spotlight: Carenet’s Engagement Programs Are Transforming Healthcare: Delivering Performance-Driven Results
Case Study: Valley Health: Using Automation to Improve Patient Care by Monitoring Pain Pathways
Have You Standardized Your Call Center Processes?
IVR Optimization: A Small Investment for a Great Payback

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.