AnswerStat: Apr/May 2011 Issue

The April/May 2011 issue of AnswerStat magazine:

You may access it with our digital magazine viewer or read the articles from our website:

Using Call Recording to Optimize Contact Center Workforce Management
Peter Lyle DeHaan’s Vital Signs: A Positive Perspective
Vendor Spotlight: Amcom Software Study: Understanding the Emergence of Smartphones in the Healthcare Industry
A Formula for Success: Accountable Care + Patient Experience = Accountable Experience
Case Study: Reducing Patient Appointment No Show

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.