The Apr/May 2010 Issue of AnswerStat Magazine

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The April/May 2010 issue of AnswerStat magazine:

• Vendor Spotlight on Amcom Software: Connecting People and Systems Through Unified Communications
• Peter Lyle DeHaan’s Vital Signs: Go for the Green
• Streamlining Public Health Care Appointments with IP Contact Center Technology
• Preparing for the Pandemic: A Retrospective Review of a Call Center’s Vital Role
• HIPAA, HITECH, and Your Call Center

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