Use Skills-Based Routing to Invigorate a Healthcare Call Center
By Matt Everly As a representative of a healthcare call center equipment vendor, countless times I have talked to a healthcare organization where the staff … Read more
Articles from AnswerStat
By Matt Everly As a representative of a healthcare call center equipment vendor, countless times I have talked to a healthcare organization where the staff … Read more
By Craig S. Judd, MA and Kathlene B. LaCour, MA It is your shift and that call comes to you. The voice on the phone … Read more
By Dale Collie Workplace stress costs American businesses as much as 45 percent of after-tax profits, according to Foster Higgins Inc., a New Jersey insurance … Read more
By Steve Green Lahey Clinic Medical Center in Burlington, MA, encompasses an ambulatory care center serving more than 3,000 patients each day and a 259-bed … Read more
By Peter Lyle DeHaan, Ph.D. In retail, the term shrinkage is euphemistically used to reference stock which “disappears” before it can be sold. In essence, … Read more
More than 100 attendees from across the United States gathered at the Amcom Software Users’ Conference in Minneapolis, MN. Beverly Deason, Emergency Programs Manager at … Read more
By Barton D. Schmitt, M.D., FAAP and David A. Thompson, M.D., FACEP [Quality monitoring programs for triage include many components, one of which is documentation. … Read more
By Peter Lyle DeHaan, Ph.D. In the years between high school graduation and my first real job, I took on a variety of part-time work … Read more
By Maurice Ramirez, D.O. Earthquakes on the Pacific – no matter where you live, you’re probably susceptible to some form of natural disaster. While it … Read more
By Richard D. Stier, MBA This article addresses the fundamental question, “How can you know if you should outsource your healthcare contact center?” It identifies … Read more