{"id":6593,"date":"2014-04-03T11:15:10","date_gmt":"2014-04-03T15:15:10","guid":{"rendered":"http:\/\/wordpress-717562-3556122.cloudwaysapps.com\/?p=6593"},"modified":"2022-03-31T15:10:55","modified_gmt":"2022-03-31T19:10:55","slug":"april-2014","status":"publish","type":"post","link":"https:\/\/answerstat.com\/issue\/april-2014\/","title":{"rendered":"The Apr\/May 2014 Issue of AnswerStat Magazine"},"content":{"rendered":"\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p class=\"has-text-align-center\"><div id='c3949_0_1' class='sam-pro-container sam-pro-ad' data-spc='1' style='display:flex; justify-content: center; flex-direction: row;'><\/div><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><figure><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-10966 size-full\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2014\/04\/april.jpg\" alt=\"The Apr\/May 2014 issue of AnswerStat magazine\" width=\"166\" height=\"210\"><\/figure>The April\/May 2014 Issue of <i>AnswerStat<\/i> Magazine, covering healthcare call centers:<\/h2>\n\n\n\n<p>You may access it with our digital magazine viewer or read the articles from our website:<\/p>\n\n\n\n<ul><li><a href=\"https:\/\/answerstat.com\/article\/join-the-nurse-licensure-compact\/\"> The Benefits of Joining the Nurse Licensure Compact<\/a><\/li><li><em>P<em>eter DeHaan&#8217;s Vital Signs:<\/em><\/em><a href=\"https:\/\/answerstat.com\/article\/customer-service-despair-and-delight\/\"> A Tale of Two Calls: Customer Service Despair and Delight<\/a><\/li><li><em>Outsource Call Center Listing:<\/em> <a href=\"https:\/\/findahealthcarecallcenter.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Outsource Healthcare Call Center Directory<\/a><\/li><li><em>Vendor Spotlight<\/em>: <a href=\"https:\/\/answerstat.com\/article\/lvm-finest-hour\/\"> LVM\u2019s Finest Hour<\/a><\/li><li><a href=\"https:\/\/answerstat.com\/article\/healthcare-gov-botched-launch\/\">Learning From HealthCare.gov\u2019s Botched Launch: History Repeats Itself and Lessons Remain Unlearned<\/a><\/li><li><a href=\"https:\/\/answerstat.com\/article\/agent-onboarding\/\">Four Tips to Fast-Track Agent Onboarding<\/a><\/li><li><a href=\"https:\/\/answerstat.com\/article\/david-lloyd-interview\/\">The Evolution of Self-Service and Its Effect on the Medical Call Center<\/a><\/li><li><a href=\"https:\/\/answerstat.com\/article\/improving-health-literacy\/\"> Four Strategies for Improving Health Literacy With On-Hold Messaging<\/a><\/li><li><a href=\"https:\/\/answerstat.com\/article\/post-discharge-care\/\">Using Cutting-Edge Tools to Support the Health Coach in Post-Discharge Point of Care<\/a><\/li><\/ul>\n\n\n\n<p>Please thank our new sponsor <a rel=\"noopener noreferrer\" href=\"https:\/\/triagelogic.com\/\" target=\"_blank\">Triage Logic<\/a> who makes this paperless distribution of <i>AnswerStat <\/i>magazine possible.<\/p>\n\n\n\n<p><strong>About&nbsp;<em>AnswerStat<\/em><\/strong><br><em>AnswerStat<\/em>&nbsp;is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.<\/p>\n\n\n\n<p><a href=\"https:\/\/answerstat.com\/about\/contact-answerstat\/\">Contact us<\/a>&nbsp;for more information.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The April\/May 2014 Issue of AnswerStat Magazine, covering healthcare call centers: You may access it with our digital magazine viewer or read the articles from &#8230; <a title=\"The Apr\/May 2014 Issue of AnswerStat Magazine\" class=\"read-more\" href=\"https:\/\/answerstat.com\/issue\/april-2014\/\" aria-label=\"More on The Apr\/May 2014 Issue of AnswerStat Magazine\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[482],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AnswerStat: Apr\/May 2014 Issue<\/title>\n<meta name=\"description\" content=\"The April\/May 2014 issue of AnswerStat magazine, covering healthcare call centers, is now available.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/answerstat.com\/issue\/april-2014\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AnswerStat: Apr\/May 2014 Issue\" \/>\n<meta property=\"og:description\" content=\"The April\/May 2014 issue of AnswerStat magazine, covering healthcare call centers, is now available.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/answerstat.com\/issue\/april-2014\/\" \/>\n<meta property=\"og:site_name\" content=\"AnswerStat\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AnswerStat-magazine-114997438537013\/\" \/>\n<meta property=\"article:published_time\" content=\"2014-04-03T15:15:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-31T19:10:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/answerstat.com\/wp-content\/uploads\/2014\/04\/april.jpg\" \/>\n<meta name=\"author\" content=\"Peter Lyle DeHaan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@answerstatmag\" \/>\n<meta name=\"twitter:site\" content=\"@answerstatmag\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Peter Lyle DeHaan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/answerstat.com\/issue\/april-2014\/\",\"url\":\"https:\/\/answerstat.com\/issue\/april-2014\/\",\"name\":\"AnswerStat: Apr\/May 2014 Issue\",\"isPartOf\":{\"@id\":\"https:\/\/answerstat.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/answerstat.com\/issue\/april-2014\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/answerstat.com\/issue\/april-2014\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/answerstat.com\/wp-content\/uploads\/2014\/04\/april.jpg\",\"datePublished\":\"2014-04-03T15:15:10+00:00\",\"dateModified\":\"2022-03-31T19:10:55+00:00\",\"author\":{\"@id\":\"https:\/\/answerstat.com\/#\/schema\/person\/3a2496801d968917bb4d16f18153ea6e\"},\"description\":\"The April\/May 2014 issue of AnswerStat magazine, covering healthcare call centers, is now available.\",\"breadcrumb\":{\"@id\":\"https:\/\/answerstat.com\/issue\/april-2014\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/answerstat.com\/issue\/april-2014\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/answerstat.com\/issue\/april-2014\/#primaryimage\",\"url\":\"https:\/\/answerstat.com\/wp-content\/uploads\/2014\/04\/april.jpg\",\"contentUrl\":\"https:\/\/answerstat.com\/wp-content\/uploads\/2014\/04\/april.jpg\",\"width\":166,\"height\":210,\"caption\":\"The 2014 Apr\/May issue of AnswerStat magazine\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/answerstat.com\/issue\/april-2014\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/answerstat.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Apr\/May 2014 Issue of AnswerStat Magazine\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/answerstat.com\/#website\",\"url\":\"https:\/\/answerstat.com\/\",\"name\":\"AnswerStat\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/answerstat.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/answerstat.com\/#\/schema\/person\/3a2496801d968917bb4d16f18153ea6e\",\"name\":\"Peter Lyle DeHaan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/answerstat.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e7cf437b5ed8f9f8848d022d0d0c1bef?s=96&d=mm&r=pg\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e7cf437b5ed8f9f8848d022d0d0c1bef?s=96&d=mm&r=pg\",\"caption\":\"Peter Lyle DeHaan\"},\"description\":\"Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (https:\/\/peterdehaanpublishing.com) the publisher and editor of Connections Magazine, AnswerStat, TAS Trader, and Medical Call Center News. Peter DeHaan (https:\/\/peterdehaan.com) is a published author and blogger.\",\"sameAs\":[\"http:\/\/peterdehaan.com\/\"],\"url\":\"https:\/\/answerstat.com\/author\/peterdblog\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AnswerStat: Apr\/May 2014 Issue","description":"The April\/May 2014 issue of AnswerStat magazine, covering healthcare call centers, is now available.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/answerstat.com\/issue\/april-2014\/","og_locale":"en_US","og_type":"article","og_title":"AnswerStat: Apr\/May 2014 Issue","og_description":"The April\/May 2014 issue of AnswerStat magazine, covering healthcare call centers, is now available.","og_url":"https:\/\/answerstat.com\/issue\/april-2014\/","og_site_name":"AnswerStat","article_publisher":"https:\/\/www.facebook.com\/AnswerStat-magazine-114997438537013\/","article_published_time":"2014-04-03T15:15:10+00:00","article_modified_time":"2022-03-31T19:10:55+00:00","og_image":[{"url":"https:\/\/answerstat.com\/wp-content\/uploads\/2014\/04\/april.jpg"}],"author":"Peter Lyle DeHaan","twitter_card":"summary_large_image","twitter_creator":"@answerstatmag","twitter_site":"@answerstatmag","twitter_misc":{"Written by":"Peter Lyle DeHaan","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/answerstat.com\/issue\/april-2014\/","url":"https:\/\/answerstat.com\/issue\/april-2014\/","name":"AnswerStat: Apr\/May 2014 Issue","isPartOf":{"@id":"https:\/\/answerstat.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/answerstat.com\/issue\/april-2014\/#primaryimage"},"image":{"@id":"https:\/\/answerstat.com\/issue\/april-2014\/#primaryimage"},"thumbnailUrl":"https:\/\/answerstat.com\/wp-content\/uploads\/2014\/04\/april.jpg","datePublished":"2014-04-03T15:15:10+00:00","dateModified":"2022-03-31T19:10:55+00:00","author":{"@id":"https:\/\/answerstat.com\/#\/schema\/person\/3a2496801d968917bb4d16f18153ea6e"},"description":"The April\/May 2014 issue of AnswerStat magazine, covering healthcare call centers, is now available.","breadcrumb":{"@id":"https:\/\/answerstat.com\/issue\/april-2014\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/answerstat.com\/issue\/april-2014\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/answerstat.com\/issue\/april-2014\/#primaryimage","url":"https:\/\/answerstat.com\/wp-content\/uploads\/2014\/04\/april.jpg","contentUrl":"https:\/\/answerstat.com\/wp-content\/uploads\/2014\/04\/april.jpg","width":166,"height":210,"caption":"The 2014 Apr\/May issue of AnswerStat magazine"},{"@type":"BreadcrumbList","@id":"https:\/\/answerstat.com\/issue\/april-2014\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/answerstat.com\/"},{"@type":"ListItem","position":2,"name":"The Apr\/May 2014 Issue of AnswerStat Magazine"}]},{"@type":"WebSite","@id":"https:\/\/answerstat.com\/#website","url":"https:\/\/answerstat.com\/","name":"AnswerStat","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/answerstat.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/answerstat.com\/#\/schema\/person\/3a2496801d968917bb4d16f18153ea6e","name":"Peter Lyle DeHaan","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/answerstat.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e7cf437b5ed8f9f8848d022d0d0c1bef?s=96&d=mm&r=pg","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e7cf437b5ed8f9f8848d022d0d0c1bef?s=96&d=mm&r=pg","caption":"Peter Lyle DeHaan"},"description":"Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (https:\/\/peterdehaanpublishing.com) the publisher and editor of Connections Magazine, AnswerStat, TAS Trader, and Medical Call Center News. Peter DeHaan (https:\/\/peterdehaan.com) is a published author and blogger.","sameAs":["http:\/\/peterdehaan.com\/"],"url":"https:\/\/answerstat.com\/author\/peterdblog\/"}]}},"_links":{"self":[{"href":"https:\/\/answerstat.com\/wp-json\/wp\/v2\/posts\/6593"}],"collection":[{"href":"https:\/\/answerstat.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/answerstat.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/answerstat.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/answerstat.com\/wp-json\/wp\/v2\/comments?post=6593"}],"version-history":[{"count":0,"href":"https:\/\/answerstat.com\/wp-json\/wp\/v2\/posts\/6593\/revisions"}],"wp:attachment":[{"href":"https:\/\/answerstat.com\/wp-json\/wp\/v2\/media?parent=6593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/answerstat.com\/wp-json\/wp\/v2\/categories?post=6593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/answerstat.com\/wp-json\/wp\/v2\/tags?post=6593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}