{"id":41214,"date":"2024-02-05T10:00:00","date_gmt":"2024-02-05T15:00:00","guid":{"rendered":"https:\/\/answerstat.com\/?p=41214"},"modified":"2024-02-05T08:05:10","modified_gmt":"2024-02-05T13:05:10","slug":"february-2024","status":"publish","type":"post","link":"https:\/\/answerstat.com\/issue\/february-2024\/","title":{"rendered":"February 2024 Issue of AnswerStat"},"content":{"rendered":"\n

Read the February 2024 issue of @AnswerStatMag<\/em>, the information hub for healthcare contact centers.<\/h2>\n\n\n\n

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Feature Content:<\/strong><\/h2>\n\n\n
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Vendor Spotlight: LVM Systems Releases LVM One V.1.6
<\/strong>LVM is excited to introduce the latest iteration of its versatile contact center software, LVM One V.1.6. . . << read more >><\/a><\/p>\n\n\n\n

Vital Signs: <\/em>Measuring Success in Healthcare Contact Centers<\/strong>, by Peter Lyle DeHaan, PhD
Call centers have been around for decades, and the industry has an established set of proven metrics to measure overall performance . << read more >><\/a><\/p>\n\n\n\n

Case Study: Cleveland Clinic Mercy Hospital<\/strong>, by Nicole Limpert
See how Cleveland Clinic Mercy Hospital used scripting to increase efficiency, reduce errors, and reduce training time for operators. . << read more >><\/a><\/p>\n\n\n\n

Ten Years Ago:<\/em> Three Reasons for Considering At-Home Agents, <\/strong>by Trent Larson
See the flexibility and cost savings At-Home agents offer\u2026<< read more >><\/a><\/p>\n\n\n\n

Industry News<\/strong><\/h2>\n\n\n\n

Amtelco Announces Brand Refresh<\/strong><\/a><\/p>\n\n\n\n

Peter DeHaan<\/a> Releases Leadership Book<\/a><\/strong><\/p>\n\n\n\n

Marketplace Directory<\/a>: AnswerStat<\/em> listing of leading Healthcare Contact Center Vendors<\/p>\n\n\n

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\"LVM<\/a><\/figure><\/div>\n\n\n

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\"Startel<\/a><\/figure><\/div>\n\n\n

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\"Keona<\/a><\/figure><\/div>\n\n\n

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\"Patients<\/a><\/figure><\/div>\n\n\n

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Send us<\/a> your healthcare call center news and articles for consideration in the next issue of AnswerStat.<\/em><\/p>\n\n\n\n

About AnswerStat <\/em><\/strong>
AnswerStat<\/em> is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision-makers, and influencers at hospitals and healthcare contact centers worldwide.<\/p>\n\n\n\n

Contact us<\/a> for more information.<\/p>\n","protected":false},"excerpt":{"rendered":"

Read the February 2024 issue of @AnswerStatMag, the information hub for healthcare contact centers. Feature Content: Vendor Spotlight: LVM Systems Releases LVM One V.1.6LVM is … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[577],"yoast_head":"\nThe February 2024 Issue of AnswerStat<\/title>\n<meta name=\"description\" content=\"Read the February issue of AnswerStat, for healthcare contact centers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/answerstat.com\/issue\/february-2024\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The February 2024 Issue of AnswerStat\" \/>\n<meta property=\"og:description\" content=\"Read the February issue of AnswerStat, for healthcare contact centers.\" \/>\n<meta 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