{"id":40569,"date":"2023-11-28T10:00:00","date_gmt":"2023-11-28T15:00:00","guid":{"rendered":"https:\/\/answerstat.com\/?p=40569"},"modified":"2024-03-15T15:26:51","modified_gmt":"2024-03-15T19:26:51","slug":"healthcare-organization-system","status":"publish","type":"post","link":"https:\/\/answerstat.com\/article\/healthcare-organization-system\/","title":{"rendered":"Unify and Simplify Communications in Your Organization"},"content":{"rendered":"
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By Nicole Limpert<\/strong><\/p>\n\n\n\n

Did you know that the average hospital has relationships with more than 1,300 different vendors<\/a>? Tools and technologies from various vendors are often disconnected and difficult to manage\u2014even communication solutions meant to streamline workflows. Healthcare leadership may not realize that the software and apps used by their call center can help unify and simplify communications throughout the entire organization.<\/p>\n\n\n\n

Call center operators are the information hub for patients, medical personnel, and other stakeholders. Agents access data from multiple sources via highly interoperable omnichannel hospital contact center software and apps that work together as a single solution.<\/p>\n\n\n\n

This article examines three scenarios where a hospital\u2019s contact center platform helps to unify and simplify communications related to on-call schedule management, secure messaging, and automation.<\/p>\n\n\n\n

Unify On-Call Schedules and Communication<\/strong><\/strong><\/h2>\n\n\n\n

Hospital on-call schedules are complex. Miscommunications and delays can be disastrous for patients and health systems. An article from StatPearls<\/em> entitled Medical Malpractice<\/em><\/a> notes, \u201cWeekends, holidays, and nights are a particularly treacherous time for physicians because of a lack of communication: Many lawsuits are filed because the physician covering the weekends, holidays, or overnight failed to communicate.\u201d<\/p>\n\n\n\n

When supervisors at Providence Swedish in Washington State noticed an uptick in errors related to nighttime on-call communication inefficiencies, they discovered the issues stemmed from an outdated, disconnected system. \u201cWe had our on-call schedules in several different scheduling platforms from three vendors,” says Brenda Frieboes, on-call manager for Providence Swedish. \u201cThere wasn\u2019t a way for a general announcement to go out when a provider had a schedule change.\u201d<\/p>\n\n\n\n

After updating to a comprehensive contact center platform with an integrated on-call scheduling solution, staff at Providence Swedish can now instantly contact the correct on-call personnel via their desired contact methods. Updates are sent in real time via automated notifications, and a complete audit trail is kept of all schedule updates for custom reporting.<\/p>\n\n\n\n

Medical professionals are dedicated to patients, but being on-call can be exhausting\u2014and dangerous to staff and patients if not managed correctly. Organizations today are focusing more on their staff’s mental health and well-being. Schedule flexibility plays a significant role in combating burnout, recruitment, and retention.<\/p>\n\n\n\n

Robust on-call scheduling software helps to ensure on-call assignments are mindfully assigned and provides useful management features such as:<\/p>\n\n\n\n