{"id":40439,"date":"2023-07-31T10:22:00","date_gmt":"2023-07-31T14:22:00","guid":{"rendered":"https:\/\/answerstat.com\/?p=40439"},"modified":"2024-02-05T05:08:39","modified_gmt":"2024-02-05T10:08:39","slug":"august-2023","status":"publish","type":"post","link":"https:\/\/answerstat.com\/issue\/august-2023\/","title":{"rendered":"August 2023 Issue of AnswerStat"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Read the August 2023 issue of <em>AnswerStat<\/em>, the information hub for healthcare contact centers.<\/h2>\n\n\n\n<p class=\"has-text-align-center\"><div id='c6741_0_1' class='sam-pro-container sam-pro-ad' data-spc='1' style='display:flex; justify-content: center; flex-direction: row;'><\/div><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Feature Content:<\/strong><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/answerstat.com\/wp-content\/uploads\/2023\/11\/AS-TOC-AUG-2023-188x300-1.jpeg\"><img loading=\"lazy\" decoding=\"async\" width=\"188\" height=\"300\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2023\/11\/AS-TOC-AUG-2023-188x300-1.jpeg\" alt=\"\" class=\"wp-image-40440\"\/><\/a><\/figure><\/div>\n\n\n<p><strong>Embracing Digital Transformation<\/strong>, by Mark Montgomery<br>Embracing digital transformation can help healthcare providers enhance member support in the changing landscape of healthcare. . . . <a href=\"https:\/\/www.answerstat.com\/article\/embracing-digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">&lt;&lt; read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong><em>Vital Signs: <\/em>Call Center Stakeholder Integration<\/strong>, by Peter Lyle DeHaan, PhD<br>Don\u2019t overlook stakeholder integration in your call center when seeking to optimize your operation and to pursue successful outcomes. . . . <a href=\"https:\/\/www.answerstat.com\/article\/stakeholder-integration\/\" target=\"_blank\" rel=\"noreferrer noopener\">&lt;&lt; read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong><em>Vendor Spotlight: <\/em>&nbsp;TriageLogic Case Study: Improving Medical Message Intake with Augmented Intelligence<\/strong><br>Improve medical message intake with augmented intelligence for your operators by using MedMessage Assist from TriageLogic. . . . <a href=\"https:\/\/www.answerstat.com\/article\/medmessage-assist-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">&lt;&lt; read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong><em>Guest Column: <\/em>Gamification in the Contact Center <\/strong>by Nicole Limpert<br>The evidence is clear. Gamification of call analytics is a win for everyone. . . . <a href=\"https:\/\/www.answerstat.com\/article\/call-analytics-gamification\/\" target=\"_blank\" rel=\"noreferrer noopener\">&lt;&lt; read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong>3 Reasons Why Triage Nurses Need to Train with Simulated Patients<\/strong>, by Ravi K. Raheja, MD<br>Training with simulated patients is critical to ensure that nurses are well-prepared to provide high-quality care in real-world situations. . . . <a href=\"https:\/\/www.answerstat.com\/article\/train-with-simulated-patients\/\" target=\"_blank\" rel=\"noreferrer noopener\">&lt;&lt; read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong><em>Ten Years Ago:<\/em> Telehealth Checklists: Staying on Track Across the Miles<\/strong>, by Dr. Charu Raheja<br>Telehealth checklists offer a simple solution that provides a significant impact, offering protocols that safeguard quality. . . . <a href=\"https:\/\/www.answerstat.com\/article\/telehealth-checklists\/\" target=\"_blank\" rel=\"noreferrer noopener\">&lt;&lt; read more &gt;&gt;<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Industry News<\/h2>\n\n\n\n<ul>\n<li><a href=\"https:\/\/www.answerstat.com\/news\/sarah-schmelzel-and-amy-bockerstette\/\" target=\"_blank\" rel=\"noreferrer noopener\">LVM Systems Announces Partnerships with Arizona Golfers<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.answerstat.com\/news\/hcahps-survey-process\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mobius Vendor Partners Releases Comments on Proposed Rule Changes to the HCAHPS Survey Process<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.answerstat.com\/news\/medmessage-assist\/\" target=\"_blank\" rel=\"noreferrer noopener\">TriageLogic White Paper Helps Operators Improve the Accuracy of Medical Messages to Providers<\/a><\/li>\n<\/ul>\n\n\n\n<p><a href=\"mailto:peterdehaan@answerstat.com\">Send us<\/a> your healthcare call center news for consideration in the next issue of <em>AnswerStat.<\/em><\/p>\n\n\n\n<p><a href=\"https:\/\/www.answerstat.com\/vendor\/marketplace-directory\/\" target=\"_blank\" rel=\"noreferrer noopener\">Marketplace Directory<\/a>: <em>AnswerStat<\/em> listing of leading Healthcare Contact Center Vendors<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/lvmsystems.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"226\" height=\"150\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2023\/02\/LVM-marketplace-ad-1.gif\" alt=\"LVM - Healthcare Contact Centers\" class=\"wp-image-39604\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.amtelco.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"162\" height=\"108\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2024\/04\/Amtelco-AS-Marketplace-Ad.png\" alt=\"\" class=\"wp-image-41752\" style=\"width:226px;height:auto\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/startel.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"226\" height=\"147\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2022\/02\/Startel-First-Impressions.jpg\" alt=\"Startel first impressions are everything\" class=\"wp-image-34820\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/www.ambscallcenter.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2016\/01\/ambs.jpg\" alt=\"\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><a href=\"https:\/\/www.keonahealth.com\/healthcare-contact-center-and-telehealth-triage-software-keona-health\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2020\/10\/Keona-marketplace-ad-2.jpg\" alt=\"Keona Health\" class=\"wp-image-29774\" style=\"width:225px\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/customercount.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"150\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2022\/09\/Patients-Count-marketplace-ad.jpg\" alt=\"Patients Count: Enterprise patient feedback solution\" class=\"wp-image-37622\" style=\"width:225px;height:150px\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<p><a href=\"mailto:submit@peterdehaanpublishing.com?subject=Content%20for%20AnswerStat\">Send us<\/a> your healthcare call center news and articles for consideration in the next issue of <em>AnswerStat.<\/em><\/p>\n\n\n\n<p><strong>About <em>AnswerStat <\/em><\/strong><br><em>AnswerStat<\/em> is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision-makers, and influencers at hospitals and healthcare contact centers worldwide.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.answerstat.com\/about\/contact-answerstat\/\">Contact us<\/a> for more information.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Read the August 2023 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Embracing Digital Transformation, by Mark MontgomeryEmbracing digital transformation can &#8230; <a title=\"August 2023 Issue of AnswerStat\" class=\"read-more\" href=\"https:\/\/answerstat.com\/issue\/august-2023\/\" aria-label=\"More on August 2023 Issue of AnswerStat\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[564],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The August 2023 Issue of AnswerStat<\/title>\n<meta name=\"description\" content=\"Read the August issue of AnswerStat, for healthcare contact centers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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