{"id":35895,"date":"2022-06-06T12:48:57","date_gmt":"2022-06-06T16:48:57","guid":{"rendered":"https:\/\/answerstat.com\/?p=35895"},"modified":"2023-12-05T17:17:40","modified_gmt":"2023-12-05T22:17:40","slug":"june-2022","status":"publish","type":"post","link":"https:\/\/answerstat.com\/issue\/june-2022\/","title":{"rendered":"June 2022 Issue of AnswerStat"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Read the June issue of <em>AnswerStat<\/em>, the information hub for healthcare contact centers.<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\"><div id='c1658_0_1' class='sam-pro-container sam-pro-ad' data-spc='1' style='display:flex; justify-content: center; flex-direction: row;'><\/div><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Feature Content:<\/strong><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"1024\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2022\/06\/AS-JUNE-2022-640x1024.png\" alt=\"\" class=\"wp-image-35902\" style=\"width:160px;height:256px\" srcset=\"https:\/\/answerstat.com\/wp-content\/uploads\/2022\/06\/AS-JUNE-2022-640x1024.png 640w, https:\/\/answerstat.com\/wp-content\/uploads\/2022\/06\/AS-JUNE-2022-188x300.png 188w, https:\/\/answerstat.com\/wp-content\/uploads\/2022\/06\/AS-JUNE-2022-768x1229.png 768w, https:\/\/answerstat.com\/wp-content\/uploads\/2022\/06\/AS-JUNE-2022-960x1536.png 960w, https:\/\/answerstat.com\/wp-content\/uploads\/2022\/06\/AS-JUNE-2022-1280x2048.png 1280w, https:\/\/answerstat.com\/wp-content\/uploads\/2022\/06\/AS-JUNE-2022.png 1600w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure><\/div>\n\n\n<p><strong><em>Vendor Spotlight on 1Call<\/em>: Improving Response to Critical Laboratory Results with Secure Messaging<\/strong><br>Notification of critical laboratory results is crucial. Tap secure messaging technology to send key information to the right person quickly and accurately. <a href=\"https:\/\/answerstat.com\/article\/critical-laboratory-results\/\">&lt;&lt; read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong><em>Vital Signs:<\/em> Channel Specialization Versus Multichannel Proficiency<\/strong>, by Peter Lyle DeHaan, PhD<br>Channel specialization is good for some agents and multichannel proficiency is ideal for others. This mix of channel focus is essential for your contact center. <a href=\"https:\/\/answerstat.com\/article\/multichannel\/\">&lt;&lt; read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong>Decrease Patient Liability Using Nurse Triage Software<\/strong>, by Ravi K. Raheja, MD<br>Effective triage software is an easy-to-use solution for nurses that includes standardized protocols to address any patient symptom. <a href=\"https:\/\/answerstat.com\/article\/decrease-patient-liability-using-nurse-triage-software\/\">&lt;&lt; read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong><em>Ten Years Ago:<\/em> Improving Communications Between Contact Centers and IT<\/strong>, by Donna Fluss<br>Contact center managers now have an advantage when it comes to managing technology. If your internal IT group falls short, cloud-based contact center vendors can be the solution. <a href=\"https:\/\/answerstat.com\/article\/improving-communications-with-it\/\">&lt;&lt; read more &gt;&gt;<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Industry News<\/strong><\/h2>\n\n\n\n<ul>\n<li><a href=\"https:\/\/answerstat.com\/news\/healthcare-call-center-book\/\">Peter Lyle DeHaan Releases Healthcare Call Center Book<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/answerstat.com\/news\/quality-contact-solutions-named-top-10\/\">Quality Contact Solutions Named Top 10 Healthcare BPO For 2022<\/a><\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/answerstat.com\/vendor\/marketplace-directory\/\">Marketplace Directory<\/a>: <em>AnswerStat<\/em> Directory of leading Healthcare Contact Center vendors:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/lvmsystems.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"226\" height=\"150\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2023\/02\/LVM-marketplace-ad-1.gif\" alt=\"LVM - Healthcare Contact Centers\" class=\"wp-image-39604\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.amtelco.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"162\" height=\"108\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2024\/04\/Amtelco-AS-Marketplace-Ad.png\" alt=\"\" class=\"wp-image-41752\" style=\"width:226px;height:auto\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/startel.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"226\" height=\"147\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2022\/02\/Startel-First-Impressions.jpg\" alt=\"Startel first impressions are everything\" class=\"wp-image-34820\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/www.ambscallcenter.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2016\/01\/ambs.jpg\" alt=\"\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><a href=\"https:\/\/www.keonahealth.com\/healthcare-contact-center-and-telehealth-triage-software-keona-health\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2020\/10\/Keona-marketplace-ad-2.jpg\" alt=\"Keona Health\" class=\"wp-image-29774\" style=\"width:225px\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/customercount.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"150\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2022\/09\/Patients-Count-marketplace-ad.jpg\" alt=\"Patients Count: Enterprise patient feedback solution\" class=\"wp-image-37622\" style=\"width:225px;height:150px\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<p><a href=\"mailto:submit@peterdehaanpublishing.com?subject=Content%20for%20AnswerStat\">Send us<\/a> your healthcare call center news and articles for consideration in the next issue of <em>AnswerStat.<\/em><\/p>\n\n\n\n<p><strong>About <em>AnswerStat <\/em><\/strong><br><em>AnswerStat<\/em> is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision-makers, and influencers at hospitals and healthcare contact centers worldwide.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.answerstat.com\/about\/contact-answerstat\/\">Contact us<\/a> for more information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><strong>About <em>AnswerStat <\/em><\/strong><br><em>AnswerStat<\/em> is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.<\/p>\n\n\n\n<p><a href=\"https:\/\/answerstat.com\/about\/contact-answerstat\/\">Contact us<\/a> for more information.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Read the June issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Vendor Spotlight on 1Call: Improving Response to Critical Laboratory Results &#8230; <a title=\"June 2022 Issue of AnswerStat\" class=\"read-more\" href=\"https:\/\/answerstat.com\/issue\/june-2022\/\" aria-label=\"More on June 2022 Issue of AnswerStat\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[557],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The June 2022 Issue of AnswerStat<\/title>\n<meta name=\"description\" content=\"Read the June issue of AnswerStat, for healthcare contact centers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/answerstat.com\/issue\/june-2022\/\" \/>\n<meta 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