{"id":35318,"date":"2022-04-04T08:00:00","date_gmt":"2022-04-04T12:00:00","guid":{"rendered":"https:\/\/answerstat.com\/?p=35318"},"modified":"2023-04-06T11:15:00","modified_gmt":"2023-04-06T15:15:00","slug":"april-2022","status":"publish","type":"post","link":"https:\/\/answerstat.com\/issue\/april-2022\/","title":{"rendered":"April 2022 Issue of AnswerStat"},"content":{"rendered":"\n

Read the April issue of AnswerStat<\/em>, the information hub for healthcare contact centers.<\/h2>\n\n\n\n
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Feature Content:<\/strong><\/h2>\n\n\n
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How Effective Communication Helps Organizations Achieve the Quintuple Aim<\/strong>, by Nicole Limpert
Correcting inefficient communication can help an organization towards their triple, quadruple, or even quintuple aim. << read more >><\/a><\/p>\n\n\n\n

Vital Signs:<\/em> Multi-Channel Integration<\/strong>, by Peter Lyle DeHaan, PhD
Pursue multi-channel integration at your healthcare call center to better serve patients and produce superior outcomes. << read more >><\/a><\/p>\n\n\n\n

Guest Column: <\/em>Tools to Improve Call Center Efficiency<\/strong>, by Mark Dwyer
Time is money, and saving time saves money. The best way to accomplish this is by using your call center solution as effectively as possible. << read more >><\/a><\/p>\n\n\n\n

How Telehealth Triage Nurses Can Address Mental Health Calls During Winter<\/strong>, by Ravi K. Raheja, MD
While professional healthcare providers are necessary when it comes to severe mental illness, telehealth triage nurses still can offer simple solutions to patients with milder symptoms << read more >><\/a><\/p>\n\n\n\n

Self-Care Tips for Physicians, Telehealth Triage Nurses, and Office Managers<\/strong>, by Ravi K. Raheja, MD
Top recommendations for healthcare staff on how they can manage the physical and mental stresses they experience on any given day. << read more >><\/a><\/p>\n\n\n\n

Ten Years Ago:<\/em> Home-Based Agent Success<\/strong>, by Peter Lyle DeHaan, Ph.D.
There are many benefits from allowing agents to work from home, but if it\u2019s pursued without the proper preparation, the advantages won\u2019t happen. << read more >><\/a><\/p>\n\n\n\n

Industry News<\/strong><\/h2>\n\n\n\n