{"id":29753,"date":"2020-10-05T11:19:25","date_gmt":"2020-10-05T15:19:25","guid":{"rendered":"https:\/\/answerstat.com\/?p=29753"},"modified":"2023-04-06T11:18:16","modified_gmt":"2023-04-06T15:18:16","slug":"october-2020","status":"publish","type":"post","link":"https:\/\/answerstat.com\/issue\/october-2020\/","title":{"rendered":"October\/November 2020 Issue of AnswerStat"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Read the October issue of <em>AnswerStat<\/em>, the information hub for healthcare contact centers.<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\"><div id='c5516_0_1' class='sam-pro-container sam-pro-ad' data-spc='1' style='display:flex; justify-content: center; flex-direction: row;'><\/div><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Feature Content:<\/strong><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"203\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2020\/10\/Oct-2020.png\" alt=\"\" class=\"wp-image-29754\"\/><\/figure><\/div>\n\n\n<p><strong>Remote Health Monitoring and Care Management<\/strong>, by Nicole Limpert<br>Remote health monitoring and wearable technologies, will enhance care management by providing detailed health readings about patients&nbsp;.&nbsp;.&nbsp;. <a href=\"https:\/\/answerstat.com\/article\/remote-patient-monitoring-2\/\">read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong><em>Vital Signs:<\/em> Serve Your Stakeholders<\/strong>, by Peter Lyle DeHaan, PhD<br>Understand your purpose in working at a healthcare call center&nbsp;.&nbsp;.&nbsp;. <a href=\"https:\/\/answerstat.com\/article\/serve-your-stakeholders\/\">read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong><em>Vendor Spotlight<\/em> on AccessNurse<\/strong><br>Discover more about AccessNurse, formerly TeamHealth Medical Call Center&nbsp;.&nbsp;.&nbsp;. <a href=\"https:\/\/answerstat.com\/article\/access-nurse-2\/\">read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong>Care Management and the Contact Center<\/strong>, by Traci Haynes<br>Contact center care management, is a win for healthcare systems, the providers (interprofessional team), and most importantly, patients&nbsp;.&nbsp;.&nbsp;. <a href=\"https:\/\/answerstat.com\/article\/care-management\/\">read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong>Successful Telemedicine Service Strategy<\/strong>, by Dr. Ravi Raheja<br>Telemedicine has exploded and doesn\u2019t seem to be stopping. Evaluate these factors to consider when implementing or expanding telemedicine services&nbsp;.&nbsp;.&nbsp;. <a href=\"https:\/\/answerstat.com\/article\/telemedicine-service-strategy\/\">read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong>Healthcare Customer Engagement<\/strong>, by Srikanth Lakshminarayanan<br>Healthcare customer service is as uniquely fulfilling as it is challenging. Discover how to produce better outcomes&nbsp;.&nbsp;.&nbsp;. <a href=\"https:\/\/answerstat.com\/article\/healthcare-customer-engagement\/\">read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong><em>Ten years ago:<\/em> To Train or Not to Train<\/strong>, by Rosanne D\u2019Ausilio, Ph.D.<br>Tools, techniques, common phraseology, and language are just a few requirements for world-class customer service. Introduce them in live, interactive training sessions&nbsp;.&nbsp;.&nbsp;. <a href=\"https:\/\/answerstat.com\/article\/to-train-or-not-to-train\/\">read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/answerstat.com\/vendor\/marketplace-directory\/\">Marketplace Directory<\/a>: <em>AnswerStat<\/em> Directory of leading Healthcare Contact Center vendors:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/lvmsystems.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"226\" height=\"150\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2023\/02\/LVM-marketplace-ad-1.gif\" alt=\"LVM - Healthcare Contact Centers\" class=\"wp-image-39604\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.amtelco.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"162\" height=\"108\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2024\/04\/Amtelco-AS-Marketplace-Ad.png\" alt=\"\" class=\"wp-image-41752\" style=\"width:226px;height:auto\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/startel.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"226\" height=\"147\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2022\/02\/Startel-First-Impressions.jpg\" alt=\"Startel first impressions are everything\" class=\"wp-image-34820\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/www.ambscallcenter.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2016\/01\/ambs.jpg\" alt=\"\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><a href=\"https:\/\/www.keonahealth.com\/healthcare-contact-center-and-telehealth-triage-software-keona-health\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2020\/10\/Keona-marketplace-ad-2.jpg\" alt=\"Keona Health\" class=\"wp-image-29774\" style=\"width:225px\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/customercount.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"150\" src=\"https:\/\/answerstat.com\/wp-content\/uploads\/2022\/09\/Patients-Count-marketplace-ad.jpg\" alt=\"Patients Count: Enterprise patient feedback solution\" class=\"wp-image-37622\" style=\"width:225px;height:150px\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<p><a href=\"mailto:submit@peterdehaanpublishing.com?subject=Content%20for%20AnswerStat\">Send us<\/a> your healthcare call center news and articles for consideration in the next issue of <em>AnswerStat.<\/em><\/p>\n\n\n\n<p><strong>About <em>AnswerStat <\/em><\/strong><br><em>AnswerStat<\/em> is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision-makers, and influencers at hospitals and healthcare contact centers worldwide.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.answerstat.com\/about\/contact-answerstat\/\">Contact us<\/a> for more information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><strong>About <em>AnswerStat <\/em><\/strong><br><em>AnswerStat<\/em> is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.<\/p>\n\n\n\n<p><a href=\"https:\/\/answerstat.com\/about\/contact-answerstat\/\">Contact us<\/a> for more information.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Read the October issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Remote Health Monitoring and Care Management, by Nicole LimpertRemote health &#8230; <a title=\"October\/November 2020 Issue of AnswerStat\" class=\"read-more\" href=\"https:\/\/answerstat.com\/issue\/october-2020\/\" aria-label=\"More on October\/November 2020 Issue of AnswerStat\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[539],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The October 2020 Issue of AnswerStat<\/title>\n<meta name=\"description\" content=\"Read the October issue of AnswerStat, for healthcare contact centers. 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