The foundation of every medical answering service is the ability to effectively and efficiently take messages from patients and callers and then process that information … Read more
Telephone answering services have a long history, dating back to the 1920s. In those early years, enterprising entrepreneurs began opening localized telephone answering services around … Read more
Telephone nurse triage software provides established and proven protocols, which can be used by trained and experienced nurses to verbally assess patient symptoms and conditions, … Read more
Contact the following vendors for more information about physician referral software for your call center. 1Call, A Division of Amtelco800 Curtin DrMcFarland, WI 53558www.1call.comMatt Everly, … Read more
By Peter Lyle DeHaan, Ph.D. For as long as call centers have been answering calls for doctors, there have been requests to handle appointments, be … Read more
Class and event registration software can streamline the registration process for call center agents. It also can reduce errors, increase accuracy, and synchronize with other … Read more
By Peter Lyle DeHaan, Ph.D. Telephone answering services are by definition a subset of the call center industry. However, while the greater call center industry … Read more
The following vendors provide voice logging equipment and software. Contact them directly for more information. 1Call, a division of Amtelco: The Infinity voice logger is … Read more