Read the June 2025 Issue of AnswerStat, the information hub for healthcare contact centers.
Feature Content:
Customized Communication Software for Patient Transfer Centers – A Case Study, by Nicole Limpert
The western part of the United States is home to a health system that includes 51 hospitals, 1,000 clinics, 18 supportive housing facilities, and more than 122,000 caregivers, nurses, and physicians. . . .<< read more >>
Vital Signs: What Makes Remote Work Valuable for Medical Call Centers, by Genevieve Carrenard
The rapid shift in the call center worklife that started with the 2020 pandemic did not go away. Remote work continues to be a significant trend in the medical call center industry . . . << read more >>
Ten Years Ago: The Joys of Working at Home, by Peter de Haan
We often talk about call center agents working at home, but what about supervisors and managers? Though I now write about the industry instead of working in it, I believe management can work at home, too. . .<< read more >>
Industry News
Marketplace Directory: AnswerStat listing of leading Healthcare Contact Center Vendors
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