Read the February 2025 Issue of AnswerStat, the information hub for healthcare contact centers.
From the Publisher:
Feature Content:
Reducing Tech Overwhelm in Healthcare by Nicole Limpert
Healthcare jobs are consistently listed as some of the most stressful jobs across all industries in the United States. Unfortunately, the sheer number of communication channels and platforms can overwhelm healthcare employees and contribute to stress. . . .<< read more >>
Vital Signs: Tips to Reduce Agent Burnout in Healthcare Centers by Peter Lyle DeHaan, PhD
The healthcare industry has long suffered from labor shortages, which contributes to burnout. This forces otherwise competent staff into exiting the industry. . . . << read more >>
Ten Years Ago: Three to Thrive: Answer Three Questions or Close Your Contact Center by Richard D. Stier, MBA
The call center can be a health system’s first and most valuable point of contact for building trust and retaining patients – or not. Three foundational questions define the difference. . . .<< read more >>
Industry News
Marketplace Directory: AnswerStat listing of leading Healthcare Contact Center Vendors
